Eeja Spice - Return & Refund Policy

krity Enterprices Eeja Spice – Return & Refund Policy

At Eeja Spice, we take pride in providing high-quality spices and products. However, if you are not satisfied with your purchase, our return and refund policy ensures a hassle-free resolution.

1. Eligibility for Returns

We accept returns only under the following conditions:

The product is damaged, defective, or incorrect upon delivery.
Return policy 5-7 days
The product is expired at the time of receipt.
The packaging is tampered with or missing items from the order.
Refund 5-7 days

To be eligible for a return, the item must:

Be unused and in its original packaging.
Be reported within 3 days of delivery with proof (images/videos).

2. Items Not Eligible for Return

Opened or used products.
Products damaged due to mishandling or improper storage by the customer.
Products purchased during clearance sales or promotions (unless defective).

3. Return Process

Initiate a Return: Contact our customer service at [Your Contact Email/Phone] within 5 days of receiving the order. Provide your order details and a clear image of the damaged or defective product.
Approval & Pickup: Once approved, we will arrange for a pickup or ask you to send the product back to our return address.
Replacement or Refund: Upon receiving and inspecting the returned item, we will either:
- Send a replacement product (based on availability).
- Issue a refund to the original payment method within 5-7 business days.

4. Refund Process

Refunds will be processed within 7 business days after approval.
The amount will be credited back to the original payment method or provided as store credit.
Shipping charges (if any) are non-refundable unless the return is due to our error.
Damaged and defective products replacement will be processed with in 5-7 business days.

5. Cancellation Policy

Orders can be canceled before dispatch by contacting our support team.
Once shipped, cancellations are not allowed.